All on-line purchases for Curiosity or Divergence only, through our website include free delivery within New Zealand, except to Waiheke Island.
Delivery to a Waiheke Island address has a charge of $16. Non-curiosity or Divergence branded product shipping price stated on respective product pages.
For international delivery, please get in touch and we’ll get back to you with pricing.
If your products are damaged or lost in transit please follow these steps:
- make a claim, or lodge a complaint with the courier company within 14 working days.
- let us know the details of that complaint so we can finalise the claim from our end (we can’t do that until we have a case number from you for the issue).
- we will replace the product free of charge.
- there will not be any additional shipping fee.
If you have any questions about your products or are unhappy with any aspect please take the following steps:
- send us an email or give us a call to discuss.
+64 21 336 416following that contact and after determining the nature of the complaint, we will advise the next steps.
- we are unable to accept returns but happy to work through any complaints or queries.